IDEO has a VIMEO page with a plethora of interesting conceptual projects they have been working on. One project that stands out to me is the project related to the Future of Self-Service Banking. ATMs are devices that seem to always be evolving but always missing the mark. Some Bank of America ATMs, for example, contain retrofitted touch screens. This results in a massive gap in between the touch panel and the actual angled visual display creating a disconnect between your finger and what is being selected.

IDEO explains that their main goals for developing a self service banking device is to make it human, delightful and tangible. They built it from the user up instead of the components down. In order to simplify the experience of using a banking device, there is one slot for notes and receipts and all transitions are visual. The device is also personal by identifying the user and displaying all recent and relevant transactions.

Human and Delightful!

Check out the video:

The Future of Self-Service Banking from IDEO on Vimeo.